Introduction

Welcome to Golala Solutions, a product of Golala Limited ("Golala Solutions", "we", "our", or "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, www.golalabill.com, and related services, including Airtime, Data, Power, Internet, Cable, Toll, Gift Cards, Bank Transfer, Wallet 2 Wallet Transfer, and other digital payment services in Nigeria (the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

Information We Collect

We may collect and process the following categories of information:

1. Personal Information

Contact Details: Name, email address, phone number, and physical address.

Payment Information: Bank account details, card information, and other payment details required to process transactions.

2. Non-Personal Information

Device Information: IP address, browser type, operating system, device type, and other technical data.

Usage Information: Information about how you use our website and Services, including pages visited, time spent, and interactions with our platform.

3. Transaction Information

Details of transactions carried out through our Services, including transaction type, amounts, and timestamps.

4. Identity Verification and Face Data

When required for KYC, fraud prevention, account security, or regulatory compliance, Golala Solutions may ask users to complete identity verification. This may include capturing a selfie image and/or liveness verification image or video.

Face data is used only to verify the user’s identity, confirm liveness, prevent fraud, and protect the user’s account. Face data is processed by our identity verification provider, Smile ID, for verification purposes.

Golala Solutions does not use face data for advertising, tracking, profiling, analytics, or unrelated purposes, and does not sell face data.

Face data and verification results are retained only for as long as necessary to complete verification, meet legal or regulatory obligations, prevent fraud, resolve disputes, and maintain platform security.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to improve user experience, enhance functionality, and understand how our Services are used.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process payments, complete transactions, and operate our Services efficiently.
• Account Management: To create, maintain, and manage user accounts.
• Communication: To respond to inquiries, send service updates, and notify you of changes to our Services or policies.
• Security: To monitor activity, detect and prevent fraud, verify user identity, and protect users and our platform.
• Analytics and Improvement: To understand usage patterns, improve performance, and develop new features.
• Legal Compliance: To comply with applicable laws, regulations, and contractual obligations.

Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share information in the following circumstances:

• Service Providers: With trusted third-party vendors, consultants, and service providers who support our operations, such as payment processing, fraud prevention, and customer support.
• Identity Verification Providers: With Smile ID and related verification service providers where needed to complete KYC, liveness checks, fraud prevention, and identity verification.
• Legal Requirements: Where disclosure is required by law, regulation, court order, or valid request from public authorities.
• Business Transfers: In connection with a merger, acquisition, restructuring, financing, or sale of assets.
• With Your Consent: Where you have expressly agreed to such sharing.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, firewalls, secure payment gateways, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data only for as long as necessary to provide our Services, meet legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

Identity verification data, including face data where applicable, is retained only for as long as necessary to complete verification, comply with legal or regulatory obligations, prevent fraud, resolve disputes, and maintain platform security.

Account Deletion

You may request deletion of your account by contacting support@golalabill.com. After a valid request is received, deletion of associated data may take up to 90 days, subject to legal, regulatory, fraud-prevention, or record-keeping obligations.

Your Privacy Rights

Depending on applicable law, you may have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate, incomplete, or outdated information.
• Deletion: Request deletion of your personal data, subject to legal, regulatory, or contractual obligations.
• Objection: Object to the processing of your personal data in certain circumstances.
• Data Portability: Request transfer of your personal data to another service provider where applicable.

To exercise any of these rights, please contact support@golalabill.com.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties. Please review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that such information has been collected inadvertently, we will take steps to delete it promptly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated effective or revision date. Your continued use of our Services after such changes are posted constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Golala Solutions
Email: support@golalabill.com
Website: www.golalabill.com
Support: support.golalabill.com