Welcome to Golala BillPay, a product of Golala Technologies Limited (Golala BillPay, "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website (www.golalabill.com) and related services, including Easy Airtime Top-Up, Buying Data, Power, Internet, Cable, and Toll Payments in Nigeria (the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our Services.
We may collect and process the following types of information:
Contact Details: Name, email address, phone number, and physical address.
Payment Information: Bank account details, card information, and other payment details necessary to process transactions.
Device Information: IP address, browser type, operating system, device type, and other technical data.
Usage Information: Details about how you use our website and Services, including time spent, pages visited, and interaction with our platform.
Details of the transactions you carry out through our Services, including the type of bill paid, the amount, and transaction timestamps.
We use cookies, web beacons, and similar technologies to enhance user experience and improve our Services. For more details, please review our Cookie Policy.
We use the information collected for the following purposes:
Service Delivery: To process payments, recharge accounts, and ensure the smooth functioning of our Services.
Account Management: To register, maintain, and manage your account.
Communication: To respond to inquiries, send updates, and notify you about changes to our Services or policies.
Security: To monitor and improve security, detect and prevent fraud, and protect our users.
Analytics and Improvement: To analyze user behavior, improve our platform, and develop new features.
Legal Compliance: To comply with legal obligations and enforce our terms and conditions.
We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, fraud prevention, and customer support).
Legal Requirements: When required by law or in response to valid legal requests by public authorities (e.g., court orders or subpoenas).
Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
With Your Consent: When you provide explicit consent for us to share your information.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure payment gateways. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
You can request to delete your account by contacting Golala BillPay at support@golalabill.com. Please note that it will take up to 90 days to fully delete your data following your request.
You have the following rights regarding your personal data:
Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
Objection: Object to the processing of your data for specific purposes.
Data Portability: Request transfer of your personal data to another service provider.
To exercise these rights, please contact us at support@golalabill.com.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of these third-party sites before providing any information.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal data from a child, we will delete it promptly.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services after any changes signifies your acceptance of the revised policy.
If you have any questions about this Privacy Policy, please contact us at:
Golala BillPay
Email: support@golalabill.com
Website: www.golalabill.com
Let’s ensure you connect with the right team for the quickest assistance. Let us know which product you’re inquiring about, and we’ll guide you on how to get in touch.
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